Terms of Service

Last updated: October 8, 2026

These Terms of Service (“Terms”) govern your use of the Azul Auto Detailing website and services. By booking or receiving services from Azul Auto Detailing LLC (“Azul,” “we,” “us” or “our”), you agree to these Terms.

1) Services

Azul is a fully mobile detailing service. We perform the services you select at your home, office or another approved location in the greater Houston area. Service names, inclusions and starting prices are listed on our service pages.

2) Pricing and vehicle condition

• Prices are set by package and vehicle size and include normal, reasonable vehicle condition. Prices are shown before applicable tax.
• Additional charges may apply for excessive pet hair, unusually heavy soil, significant staining, persistent odors, excessive bugs, tar, tree sap, severe contamination, or oversize or unusual vehicles.
• If your vehicle’s condition differs materially from what was disclosed, we will explain the change in scope or price and get your approval before doing any additional work. Approval may be given verbally on site.
• Paint correction, ceramic coating, oversize vehicles and specialty work are quoted after an assessment, which may be done from photos.

3) Booking and confirmation

• An online booking is a request until Azul reviews it and confirms your appointment.
• Deep Interior Detail, paint correction, ceramic coating, specialty work and significant-condition vehicles require photos before we confirm.
• Same-day appointments require a call or text first.

4) Deposits, cancellations and rescheduling

• Please give at least 48 hours’ notice to cancel or reschedule any appointment.
• Full Detail, interior, exterior and Azul Car Club services do not require a deposit. A first late cancellation is generally handled as a courtesy. Repeated late cancellations or no-shows may require a card on file or a deposit for future bookings.
• Paint correction requires a deposit of 20% of the approved quote (minimum $100). Ceramic coating requires a deposit of 20% of the approved quote (minimum $150). Deposits are applied to your final invoice.
• With at least 48 hours’ notice, you may cancel for a refund of your deposit or reschedule and keep it.
• With less than 48 hours’ notice, a cancellation or no-show may forfeit the deposit. You may instead reschedule once, to a date within 60 days, and your deposit moves to the new appointment. A further late reschedule is treated as a late cancellation.
• If we reschedule because of weather or site conditions, there is no penalty, and your deposit transfers in full.

5) Scheduling, access and work location

• Please make sure the vehicle and keys are accessible at the scheduled time and place. You do not need to stay with the vehicle for the whole appointment.
• You are responsible for providing a legal, safe, accessible and adequately sized work area, and for confirming that detailing is permitted at managed properties, apartments, condominiums, offices and garages.
• We carry our own water, power and lighting. Your water and power are helpful but generally not required.
• If the vehicle is not accessible, keys are unavailable, or the location prevents safe work (restricted access, towing risk or unsafe conditions), the appointment may need to be rescheduled and may be subject to a service fee.
• If you will be late or unavailable, please let us know as soon as possible.

6) Before your service

• Please remove personal items and valuables from the vehicle. Items we need to move for interior work are kept together and returned to the vehicle. If we are unsure whether something is trash, we ask before disposing of it.
• Tell us about any pre-existing damage, sensitive electronics, aftermarket parts, repaints, wraps or special instructions.

7) Results and limitations

• Detailing and paint correction improve appearance, but results depend on the vehicle’s condition and cannot be guaranteed to look “like new” on every vehicle.
• Some stains, odors and defects (deep scratches through the clear coat, rock chips, etching, severe oxidation or prior poor repairs) may not be fully removable. We explain limitations before or during the service.
• Seats and permanently installed interior components are not removed during standard detailing.

8) Paint correction and ceramic coating

• Paint correction removes a small, measured amount of clear coat. We measure paint thickness and may stop when further polishing could compromise the paint.
• Ceramic coating comes with a written Azul warranty matched to your package term (3, 5 or 8 years). Full terms are on your warranty card. Coatings require the aftercare and periodic maintenance described there, and not following them may affect performance and warranty coverage.
• Coating work may be rescheduled when rain, wind, dust or surface temperatures would compromise application or curing.

9) Satisfaction guarantee

• If you believe something included in the service you purchased was missed or not performed properly, contact us within 48 hours of the service.
• We will review your concern, inspect the vehicle when necessary, and correct or re-perform covered work at no charge when appropriate.
• The guarantee does not cover pre-existing damage, permanent stains or defects, limitations we disclosed to you, new contamination or damage after the service, or work outside the purchased service.
• Refunds are considered case by case and are not automatically provided.

10) Damage, liability and personal property

• We take reasonable care when working on your vehicle. You agree to tell us about known issues (fragile trim, damaged clear coat, failing paint or prior repairs).
• We are not responsible for pre-existing damage or issues not caused by our negligence.
• We are not responsible for the loss of personal items left in the vehicle.

11) Photos and marketing

We may take before-and-after photos or videos for documentation and marketing. If you prefer that we not use images of your vehicle, tell us in writing before the service begins.

12) Payments

• Payment is due when the service is completed, unless other arrangements were approved in advance.
• We accept credit and debit cards, cash, Zelle, Apple Pay and Google Pay.
• A surcharge of up to 3% may apply to eligible credit-card transactions where legally permitted. Debit and prepaid cards are not surcharged.
• Financing may be available at checkout for some services, subject to approval and the provider’s terms.
• Returned payments or chargebacks may be subject to additional fees where permitted.

13) Website use

You agree not to misuse the website, attempt unauthorized access, or interfere with how the site works.

14) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date shows when changes were made.

15) Contact

Azul Auto Detailing LLC
Houston, TX
Phone: 713-386-9945
Email: contact@azulautodetailing.com